Last updated: April 30, 2026

1. General

By accessing and using ShopKenyaZone, you agree to be bound by these terms and conditions.

2. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials.

3. Orders & Payments

• All orders are subject to availability and confirmation
• Prices are listed in Kenyan Shillings (KSh)
• We accept M-Pesa, Visa, Mastercard, and Cash on Delivery
• Orders may be cancelled if payment is not received

4. Shipping & Delivery

We deliver across Kenya. Delivery times vary by location. Standard delivery takes 1-5 business days.

5. Returns & Refunds

• 7-day return policy from delivery date
• Items must be unused and in original packaging
• Refunds processed within 7-14 business days

6. Prohibited Activities

Users may not use the platform for fraudulent activities, selling counterfeit products, or any illegal purposes.

7. Contact

For questions about these terms, contact us at support@shopkenyazone.co.ke